The Comeback Playbook

Everyone loves a good comeback story.   

Many patients making their own triumphant return from pain, addiction, depression can immediately relate and as their trusted physicians guiding them on the path of healing, you can most certainly sympathize: recovery can be arduous, but victory over trial is so sweet.

PremierTox Laboratory – a CAP-accredited, toxicology reference laboratory in Russell Springs, KY – is no stranger to turning wounds into wisdom since making the local news a few years back for a series of missteps in their beginning, that ultimately led to a total overhaul of their business operations - including a complete change of ownership and management.  Now, through a renewed commitment to quality testing processes, integrity in billing, and keeping their promises: PremierTox is back. 

Plotting a new course:

Revitalized under new ownership and management, PremierTox’s journey comes right out of any experienced clinician’s playbook for recovery: getting back to the basics, fixing pain points with better processes, and bringing on the needed expertise to facilitate positive change.  “I often catch myself looking back on these last two years,” recounts Steve Klipp, President of PremierTox Laboratory,  “we inherited the seemingly impossible; but truly, this team – by the grace of God, we have overcome what would have sunk any lesser company – any lesser lab; I couldn’t be prouder of where we are now.”

For the last couple years, the long road of recovery meant looking inward first: developing in-house solutions for monitoring quality and timely results in the lab; hiring exceptionally qualified expertise – including a Chief Laboratory Officer, Compliance Officer, and new Sales, Billing, and Operations leadership, and developing proprietary testing options that meet or exceed the standards put forth by Medicare/Medicaid.  Ultimately, all this hard work culminated in national accreditation by CAP earlier this year.  “We’ve worked hard.  And CAP accreditation is an endorsement of the impeccable quality of our services, our integrity, and our highest standard of care for patients,” says Klipp. 

A belief echoed by Chief Laboratory Officer, James E. Meeker Ph.D:  “Physicians – especially in this area, hard hit by prescription drug abuse - need accurate drug tests in the shortest time possible, to make the right decisions for the best possible outcomes.  CAP accreditation reflects the intense attention our dedicated team gives every test, every detail.  At PremierTox, it’s always more than a test result to us: it’s a patient; it’s the physician’s practice on the line; we’re focused on keeping promises to our customers.”  

Testing helps improve outcomes

PremierTox provides drugs of abuse testing services that help clinicians personalize medication therapy and treatment monitoring to improve patient outcomes.   Powerful, addictive medications that are often vital for adequate treatment, potentially deadly drug-drug interactions, and rampant illicit drug use in their communities are just a few of the reasons providers are finding themselves reluctantly on the front lines for identifying prescription abuse or diversion.   Monitoring controlled drugs throughout the course of therapy with PremierTox testing services not just helps clinicians enhance medication therapy, but provides objective, clinically actionable data to inform their decision making. 

Standalone lab.

CAP accreditation reflects the quality of PremierTox’ testing, and proven accuracy.  In addition to trusted results, PremierTox has been winning over providers in the region with their testing speed and reduced cost to the patient.  By getting results to their customers fast – typically the next business day – Klipp believes that PremierTox equips providers in Kentucky and beyond, with the information they need, when they need it.  “With all that’s going on in this area with drug misuse, having to wait 3-5 days for a complete tox result is often an inconvenience that physicians can’t accept these days.  With PremierTox, they can rest assured that accurate results will be delivered quickly, at a total cost that isn’t a burden to their patients, or the healthcare system.” 

Clinicians are not alone.

For many providers in the region, just knowing they have a partner in that’s been through it all, with wisdom from hard-fought experience is often what makes the greatest difference.  After all, recovery from any bottom isn’t a solo act; PremierTox intends on helping many more Kentucky patients in their own comeback story.